Terms and Conditions

General contract conditions

How to buy?

You can place your orders in the following ways:

– through our online store;

– or by email to indicating your name, the address where you want to receive your order, your telephone number, the payment method you prefer and the products you have chosen.

Orders received from Monday to Thursday from 08:00 to 12:00 will be shipped, if possible, the same day. If the order is received on Thursday after 12:00, it goes to Monday of the following week.

Shipping is free over €50 in the Iberian Peninsula.

We cannot be responsible for packages that have been delivered in the buyer's absence. As these are live animals, if you think you are not going to be at the delivery address, it is preferable that you pick it up at the carrier's office. In general, this is usually the best option to avoid excess cold or heat, direct sun, humidity, etc.

If there is a local holiday, please let us know as we will only take national holidays into account when shipping.
Terms of use

Intellectual property of the website

All intellectual property rights of the content of this website and its graphic design are the exclusive property of PROTEINSECTA S.L., and we are responsible for the exclusive exercise of the rights to exploit them.

Therefore, its reproduction, distribution, public communication and transformation, in whole or in part, is prohibited without the express authorization of PROTEINSECTA S.L., all trade names, brands or different signs of any kind contained on this website are protected by law.

Website content and links

At PROTEINSECTA S.L. We are not responsible for any misuse of the contents of our website, which is the sole responsibility of the person who accesses or uses them.

We also do not assume any responsibility for the information contained in third-party websites that can be accessed through links or search engines from our website.

Update and modification of the website: PROTEINSECTA S.L. reserves the right to update, modify or delete the information contained on its website, and its configuration or presentation, at any time, without prior notice, and without assuming any responsibility for it.

Information on technical aspects

At PROTEINSECTA S.L. We do not assume any responsibility that may arise from technical problems or failures in computer equipment, not attributable to our company, that occur during connection to the Internet network, as well as from damages that could be caused by third parties through illegitimate interference. outside the control of PROTEINSECTA S.L. We are also exonerated from all liability for possible damages or losses that the user may suffer as a result of errors, defects or omissions in the information that we provide when it comes from sources other than us.

Applicable Law and Jurisdiction

In general, the relationships with our clients, which arise from the provision of the services contained on our website, are subject to Spanish legislation and jurisdiction.

The users of our website are aware of everything stated and accept it voluntarily.

Política de devolución/desestimiento

A través del siguiente formulario, al hacer click en el botón “Enviar” se enviarán sus datos por email a la parte administrativa de Proteinsecta para su análisis y actuación.



Parque Científico Tecnológico de Castilla-La Mancha

Calle de la Investigación 1 – 02006 Albacete

623 100 973

Re: Derecho de Desistimiento

Estimados Sres.:

Por la presente les comunico mi deseo de desistir del contrato de venta que a continuación relaciono:

    Información sobre el ejercicio del derecho de desistimiento

    Tiene usted derecho a desistir del presente contrato en un plazo de 14 días naturales sin necesidad de justificación. El plazo de desistimiento expirará a los 14 días naturales desde el día de la recepción del pedido.

    Para ejercer el derecho de desistimiento, deberá usted enviarnos este formulario o una notificación, indicando su nombre, dirección completa, número de teléfono y dirección de correo electrónico, y su decisión de desistir del contrato a través de una declaración inequívoca (por ejemplo, una carta enviada por correo postal, fax o correo electrónico). Le recordamos que el uso de este formulario no es obligatorio.

    Para cumplir el plazo de desistimiento, basta con que la comunicación relativa al ejercicio por su parte de este derecho sea enviada antes de que venza el plazo correspondiente.

    Consecuencias del desistimiento:

    En caso de desistimiento por su parte, le devolveremos todos los pagos recibidos de usted, incluidos los gastos de entrega (con excepción de los gastos adicionales resultantes de la elección por el Cliente de una modalidad de entrega diferente a la ofrecida por el proveedor). Procederemos a efectuar dicho reembolso en el plazo de 14 días naturales utilizando el mismo medio de pago empleado por usted para la transacción inicial, pero recuerde que retendremos dicha cantidad hasta haber recibido los bienes.